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Warranty Service

Global Warranty Policy – For Consumers and Retailers

Important Notice

• Minoura strives to maintain replacement parts up to 7 years after a product’s final production. However, warranty support may be discontinued in cases such as mold breakage, material shortages, or unexpected design change. In such instances, Minoura reserves the right to provide substitute parts or models at its sole discretion.
• Minoura is not responsible for restoring returned products to their original condition.
• If a product cannot be repaired, cash compensation will not be provided.
• Minoura is not liable for any damages or loss occurring after a product has shipped from the Minoura factory. Claims must be handled directly with the courier.

Warranty Policy

• MINOURA Limited Warranty Policy Download

Warranty Term

• 1 year ( Effective as of March 2014 )
• The warranty period beings on the date of your purchase. If proof of purchase cannot be provided, the coverage will default to the Minoura factory shipping date.

Covered

Covered Under Warranty (Free of Charge)

1. You are the original purchaser of the product in brand-new and unopened condition. This right is not transferable.
2. The product was purchased at Minoura authorized dealer.
3. The issue is a clear result of a manufacturing defect.
4. The product is subject to a manufacturer-initiated recall.

*free of charge

Not Covered

Not Covered Under Warranty (Not Free)

1. Expired warranty term (except for case 3 & 4 above).
2. Any used product (except for case 3 & 4 above).
3. Purchased at unauthorized dealer, unauthorized internet retailer, auction (either online or offline), flea market, or private sale.
4. You are unable to provide a sales receipt providing original ownership.
5. Damage from natural wear and deterioration.
6. Any unauthorized modifications, alterations, or disassembly not approved by Minoura.
7. Any damage due to user's abuse or improper handling.
8. Claims based on personal user expectations or policies.
9. Damage caused by natural disasters, fire, or conflict.
10. Loss or damage that occurs after the product has shipped from Minoura’s factory.

*not free

Warranty Process

How To Proceed Warranty

1. Judgement

Judge if it must be repaired or not

1. Check each product page, FAQ or ask to the shop where you originally purchased the product to judge if it can or need to be repaired.
2. Once you decided to repair the product, inform the following basic information to Minoura directly or through the shop via fax or email.

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Caution

If the product has been returned to us without any prior notification and if it doesn't need to be repaired, we will return it to the owner at owner's expense.

2. Informing

Informing the basic information to Minoura

Once you decided to repair the product, inform the following basic information to Minoura directly or through the shop via fax or email.

1. Your full name, Address, ZIP code, Daytime phone number, Fax number, Email address (No PO Box allowed. Please let us know your physical address)
2. Model name (It must be as correctly as possible. Usually the product itself has its series name only. The correct model name is indicated on the package or instructions manual. If you know the SKU number, it would be helpful)
3. Frame color, visible parts color or unique shape (these points are helpful to identify the exact model)
4. Serial number (each trainer has its own serial number on the right side coupling tube or the base plate)
5. Photocopy of the sales receipt (to confirm if you are the original owner of this product)
6. Report of your claim or trouble as detailed as possible
7. Parts list to change at same time (if you desire)
8. Desired maximum budget for repairing (We will consider to keep the cost within this budget, but we don't guarantee it)

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Notification

• Serial number is indicated on trainer only. Any other products don't have serial number.
• The trainer made on April 1, 2009 or later has a 10-digit number like as "AA01234567" on the right side coupling tube or the base plate.
• Other trainers have a 2-story indication like as "ABC-0123 / VFS01234" with a white decal.

Contact

• Mail : support@minourausa.com
• Fax : 1-510-538-5899
• Phone : 1-510-538-8599

3. Quotation

Quotation

Minoura will consider the repair contents by referring the information you send. If it can be repaired, we will quote the rough cost as well as the expected return date. If impossible, we will call you.

4. Return to Minoura

Return to Minoura   ( for U.S. residents only )

Once you accept the repair cost, send the product to Minoura together with the above necessary information.

Contact

Minoura Tech & Warranty Center

Attn: Jeff Zell

Phone : 1-510-538-8599

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Notification

• In case of warranty repair (free of charge), Minoura will issue you the shipping tag. If it requires you to pay, cover the shipping cost at your expense.
• Ship only the entire part to be repaired. For example, you don't need to ship whole trainer to repair the Mag unit.

5. Terms of Repair

Terms of Repair

• Basically, please allow us 2 weeks to return the repaired product.
• If it requires the parts from Japan or the operation in our Japan headquarters, it would take 1 month.

6. Payment

Payment

Please issue a money-cheque and ship to the center.

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Warning

• We are sorry we don't accept any credit card.
• There could be a chance to find out another necessary parts to repair when we see the actual returned product, so it would be possible the repair cost will have to be higher than our quote. We will ask you prior to proceeding the repair works.

7. Shipment

Shipment

• We are sorry we don't ship overseas, except to the military base (for example, APO address).
• We are not allowed to ship to any P.O. Box.